1. Terms and conditions
CheaperCalls [www.cheaper-calls.com] is a service provided by Synectiv Ltd. These
terms of service constitute your agreement with CheaperCalls / Synectiv Limited
2. Acceptence of terms
By accessing the web site www.cheaper-calls.com and such other sites that are operated
by CheaperCalls or Synectiv Ltd from time to time (the Site) or using Cheaper Calls
services you agree to be bound by these terms of service including CheaperCalls
on the Site (together Terms of Service). If you do not agree to the Terms, you may
not activate or use the CheaperCalls Services. CheaperCalls may without notice renew,
modify or amend the Terms of Service from time to time. If you continue to use the
services you accept such revisions.You agree that you are responsible for paying
the charges to use the Services, or if you are under 18, that you have permission
to use the Services from the adult responsible for paying the charges.You may only
register your own private telephone number to use the Services (e.g., public, hotel,
office, hostel numbers are not permissible).
If you are residing in a jurisdiction where it is prohibited by law to offer or
use Internet telephony or the CheaperCalls Services, you may not enter into this
agreement. We are not responsible for any charges you incur in using your phone
to access the Service, including charges billed to you by your mobile phone or other
communications provider, and we will not reimburse you for any such charges. Charges
we are not responsible for include but are not limited to, toll charges in connecting
to the relevant CheaperCalls Direct Dial Numbers or other access number, charges
from your mobile or other phone provider for per-minute charges and any roaming
fees that may apply from your mobile phone provider.
You acknowledge that CheaperCalls Direct Dial Numbers and access numbers are the
property of CheaperCalls and may not be ported out. Furthermore, you acknowledge
and agree that any phone number(s) provided to you by CheaperCalls are shared by
multiple end-users. The phone numbers provided do not and are not intended to support
messaging via SMS, MMS nor FAX except as expressly stated on the Site.
You agree to provide true, accurate, current and complete information in all fields
indicated as mandatory when registering for the CheaperCalls Services, as well as
any additional information provided or any amendments made by you. As part of signing
up on the Site you will be provided with a PIN code required for access to the CheaperCalls
Services. You are responsible for all actions that take place as a result of access
to or use of the CheaperCalls Services via your PIN and/or via your mobile phone
(Device) independently of whether the access was made by yourself or by a third
party using your PIN and/or Device.
If a phone you use to access the Services is lost or stolen, or if it is being used
to access your Account or the Services without your permission, you are required
to notify us immediately. You are responsible for all charges to your Account until
we are able to suspend the Services.
The Services are not designed for the transmission of emergency calls, such as calls
to 999 and other emergency numbers. You, or any person using your Account, are responsible
for dialling the relevant emergency number directly from your phone line not using
3. Billing, rates and charges
Usage of CheaperCalls services will be charged according to the current price list
as made available on the Site. Changes to our pricing shall become effective immediately
upon posting to the Site.CheaperCalls reserves the right to change the rates and
charges for the Services and offer special promotions from time to time without
providing advance notice.
Unless stated otherwise, all rates and charges shall be stated in the local currency
you are browsing our site from. All rates are inclusive of VAT and other applicable
taxes in relation with the service provided. Cost of call calculation will be based
on the length of the call rounded up to the next nearest full minute (e.g., a call
which lasts 1 minute, 25 seconds will be charged as a 2 minute call). Timing on
calls begins when the call is answered by the called party, including a voicemail
or automatic reply. Timing terminates on calls when the calling party hangs up or
CheaperCalls network receives an "on-hook" signal from the terminating carrier.
Payment for CheaperCalls services is billed on a pre-pay basis. You agree that our
services will not be provisioned until sufficient pre-payment has been made, and
that service may be terminated immediately if sufficient pre-payment has not been
made. It is your ongoing responsibility to ensure that your account maintains the
necessary balance to provision the service.
You will also pay any additional charges you incur if you connect to the Services
through a phone number provided by CheaperCalls while you are in a country that
is not the country associated with your fixed net or mobile phone Provider (Roaming
Charges). Roaming Charges are charged in addition to any charges you may incur when
connecting to the CheaperCalls Services from another country.
Refunds will only be made for orders within 90 days of completion. Refunds are subject
to an administration fee of the greater of 10% or £1.For the avoidance of doubt,
no refunds shall be given for services paid or credit acquired through vouchers,
gift tokens or similar. CheaperCalls reserves the right to deny repetitive refund
requests. Any abuse by you of the terms relating to refunds hereunder shall lead
to the termination of this Agreement.
You are responsible for reviewing your monthly statements or billing information,
as the case may be. You must notify us by e-mail (email@example.com) of
any disputed charges within thirty (30) days of the charge being posted to your
You agree that CheaperCalls can expire any credit that remains unused for a rolling
period of 365 days (if you do not make a call for 365 days the credit will expire).
Such expiration renders the balance non-refundable.
You agree that CheaperCallsrecords are conclusive evidence of your use of the site
and service. Furthermore, you acknowledge that these records will be used to calculate
You agree to be held fully responsible for all use of and fees related to your account,
and accept full liability and responsibility for the actions of anyone who uses
the site or service via your account, whether authorised or unauthorised, except
when unauthorised use is solely attributed to an act or omission on the part of
You agree that CheaperCalls should not be and is not responsible for any third party
claims against us that arise from your use of the Service. Further, you agree to
reimburse us for all of our costs and expenses related to the defence of any such
claims, including legal fees, unless such claims are based on our wilful misconduct
or gross negligence.
You must notify CheaperCalls within thirty (30) days of the date on your credit
card or debit card statement if you dispute any charges on that statement or such
dispute will be deemed waived.
5. Unlimited plans - fair usage policy
Unlimited calling for Cheaper Calls Unlimited Plansprovide customers with unlimited
minutes of calling time per billing period and is intended only for Normal Non-Commercial
Use. Using the Unlimited Plans for calling other than Normal Non-Commercial Use
is prohibited. Each billing period begins on the day you sign up and submit full
payment (including applicable taxes, fees, surcharges and other charges) for the
plan. Per-minute charges, as posted on the Website, shall apply to all calling after
a billing period ends, to all calling to destinations that are not covered by Cheaper
Calls Unlimited Plans, and to all calling that is determined, in Cheaper Calls sole
discretion, to be outside of Normal Non-Commercial Use. Unlimited Plans do not automatically
renew at the end of a billing period unless the customer opts-in to a subscription
Use that is outside of Normal Non-Commercial Use may include, but is not limited
to, mechanized use (e.g., use of auto-dialers for telemarketing, fax broadcasting,
voice blasts, etc.), operating a business (including home-based businesses, non-profit
businesses or any other commercial endeavor), operating a call center, telemarketing,
resale to others, simultaneous use of the Service from more than one location, or
engaging in activities that generate minutes that result in revenue-sharing. Use
of the Unlimited Plans for any unlawful, abusive or fraudulent purpose (as described
in the Agreement) is always prohibited, regardless of whether the use is outside
of Normal Non-Commercial Use.
To determine whether your usage is outside of Normal Non-Commercial Use, Cheaper
Calls may evaluate your use of the Unlimited Plans for any unusual usage patterns.
This may include evaluating your aggregate usage within a billing period. Your use
of Unlimited Plans will be considered outside of Normal Non-Commercial Use if: (1)
your aggregate usage reaches 3,000 minutes within the stated validity of the bundle;
(2) we discover that you are actually using the Service for uses that are typically
considered outside of Normal Non-Commercial Use; or (3) there is a combination of
aggregate usage within the stated validity of the bundlebeyond 3000 minutes and
unusual usage patterns typically indicative of use that is outside of Normal Non-Commercial
We do not monitor telephone conversations in order to enforce this Service Guide.
However, we will routinely monitor the activity of individual accounts and we reserve
the right to review and investigate your Account if we have reason to believe that
your usage is outside of Normal Non-Commercial Use or you otherwise violate this
Service Guide. If we reasonably determine, in our sole discretion, that you are
using the Cheaper Calls Unlimited Plans for calling other than Normal Non-Commercial
Use, or in a manner which otherwise violates this Service Guide, we will take further
action as authorized by the Agreement, including immediately suspending, restricting,
or cancelling your Account, with or without notice, to prevent abuse of the Service
and to enforce this Service Guide and its policies. We may also bill you for per-minute
charges applicable to all usage which is outside of Normal Non-Commercial Use. We
shall not have any liability for any responsive actions, even if no notice is given.
We also reserve any other legal rights we might have.
Unlimited Plans do not apply to international calls to satellite phones, special
services numbers, including foreign toll-free numbers and caller-paid information
services, including 900-type numbers, and calls to chat lines, except as listed
above, and all such calls shall be billed to you on a per-minute basis.
The failure of Cheaper Calls to enforce this Service Guide and its reasonable use
policies, for whatever reason, shall not be construed as a waiver of any right to
do so at any time. You agree that if any portion of this Service Guide is held invalid
or unenforceable, that portion shall be construed consistent with applicable law
as nearly as possible, and the remaining portions shall remain in full force and
effect. Cheaper Calls reserves the right to change this Service Guide at any time.
Changes shall become effective when a revised Service Guide is posted to the Website.
6. Free credit on registration
Free test calls are provided at the discretion of CheaperCalls and can be withdrawn
at any time. GBP 0.50of credit will be added to your account upon the successful
completion of registration and after all information requested has been provided.
If a call has been previously made from a telephone or account registered on our
website no free credit will be given.
Destinations included in the free test call promotion will be totally at the discretion
of CheaperCalls. Not all destinations will be included in the promotion and can
change at anytime without notice.
7. Indemnity and liability
You agree, at your sole cost and expense, to fully defend, indemnify and hold harmless
CheaperCalls, its parent, affiliates, subsidiaries, shareholders, directors, officers,
employees, and agents from and against any and all claims, causes of action, actions,
judgments, liabilities and/or damages (including without limitation reasonable expenses
and reasonable attorney's fees) arising out of or in connection with (i) your use
of the Services, (ii) your Account (including the use of your Account by a third
party) and (iii) this Agreement.
You are expressly prohibited from using the Service or Equipment for any abusive
or fraudulent purpose, including using the Service in a way that interferes with
our ability to provide the Service to you or other customers or avoids your obligation
to pay for communications services.
CheaperCalls, in its sole discretion, may terminate your Service without advance
notice if it believes you have violated the aforementioned restrictions, or if you
act in a manner that is threatening, obscene, harassing, or abusive to CheaperCalls
You are liable for any and all use of the Service by any person using the Service
provided to you and agree to indemnify and hold harmless CheaperCalls against any
and all liability for any such use. If CheaperCalls, in its sole discretion, believes
that you have violated the aforementioned restrictions, CheaperCallsmay forward
personally identifiable information to the appropriate authorities for investigation
and prosecution and you hereby consent to such forwarding.
You are expressly prohibited from any use of the Service or any other action that,
in CheaperCalls sole discretion, is deemed to present a risk to the network integrity
or security of CheaperCallsor its vendors, whether directly or indirectly. CheaperCalls,
in its sole discretion, may terminate your Service without advance notice if it
determines your actions could cause a network disruption or security breach.
8. Terms of and changes to this agreement
The terms of this agreement shall come into effect immediately upon appearing on
the CheaperCallswebsite, as indicated by the time-stamp at the foot of this document.
CheaperCallsmay terminate this agreement at any time for any breach of these terms
or any applicable policy as posted on the CheaperCallswebsite. No reimbursement
for any fees charged in connection with CheaperCallsservices shall be issued for
such a termination.
Any provision of this agreement relating to term, payment, liability, indemnification,
governing law, or confidentiality shall survive termination or expiration.
CheaperCallsService utilises, in whole or in part, the public Internet and third
party networks to transmit voice and other communications. CheaperCallsis not liable
for any lack of privacy which may be experienced with regard to the Service. In
addition, CheaperCallswill provide personally identifiable customer and call detail
information in response to lawful government requests, subpoenas, and court orders,
to you on the CheaperCallsweb-site for additional information.
CheaperCallsprimarily communicates with users of the Service via email. Email from
CheaperCallsis used to communicate important information about the Service, including
billing and changes to the Service, much of which is time-sensitive. CheaperCallsreserve
the right to withdraw any service offered by the company immediately without prior
warning or notice. You acknowledge that email from CheaperCallsconstitutes official
notice from CheaperCallsand that you are required to read in a timely manner all
email messages sent to the email address specified by you at the time of registration
for the Service in order to avoid any potential disruption of the Service. You also
acknowledge that you are responsible for keeping your CheaperCalls account email
address up to date.
CheaperCalls will not be responsible to you for any delay, failure in performance,
loss, or damage due to fire, explosion, power blackout, earthquake, volcanic action,
flood, the weather elements, strike, embargo, labour disputes, civil or military
authority, war, acts of God, acts or omissions of carriers or suppliers, acts of
regulatory or governmental agencies, or other causes beyond our reasonable control.
We can assign all or part of our rights or duties under this Agreement without notifying
you. If we do that, we have no further obligations to you. You may not assign this
Agreement or the Service without our prior written consent.
This agreement was last updated: 08-07-2014 11:00 GMT